POSITION SUMMARY

POSITION SUMMARY

To protect and safeguard Lodges property, associates, customer and visitors whereas on the premises of the Lodge.

SCOPE / BUSINESS CONTEXT

• A Full Time place based at JW Marriott Marquis Dubai.
• Number of Direct Tales – N/A
• Titles of Direct Tales – N/A

CANDIDATE PROFILE

Experience:

• • 1 to 2 years’ experience in place of comparable functionality

Experience and Knowledge

• • Laptop talents
  • English Language
  • Quick and eager learner

Coaching or Certification

• • Extreme School or equal similarity experience required
  • Dubai Security Guard/ Officer Certificates (SIRA)

SPECIFIC DUTIES

The following are explicit duties and contributions important to the worthwhile effectivity of the place:

• Patrol all areas of the property; assist pals with room entry
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fireplace life safety system.
• Conduct emergency response drills, daily bodily hazard/safety inspections, investigations, interviews, and key administration audit.
• Monitor Closed Circuit Televisions and alarm strategies. Authorize, monitor, and doc entry to secured areas. Assist pals/staff all through emergency circumstances.
• Conduct safety briefing
• Appropriate documentation of all accidents, incidents, Marriott Threat scenario, ISRA, SSA Data at LP office. and adjust to up accordingly
• Be successfully versed and educated of JWMM Fireside and Evacuation procedures along with properly being and safety requirements throughout the Workplace.
• Defuse disturbances in accordance with agency insurance coverage insurance policies and procedures.
• Lock property entrances when required.
• Conduct daily bodily hazard inspections.
• Reply to accidents, contact EMS or administer first help/CPR as required.
• Assist pals/staff all through emergency circumstances.
• Notify acceptable individuals throughout the event of accidents, assaults, or totally different incidents.
• Defuse customer/employee disturbances.
• Identify for outside assist if compulsory.
• Assist administration in teaching, motivating and coaching staff; perform a activity model and first degree of contact of the Guarantee of Truthful Treatment/Open Door Protection course of.
• Assure compliance with alcoholic beverage administration authorized tips.
• Full incident experiences to doc all Security/Loss Prevention related incidents.
• Assist throughout the supervision of assigned security officer
• Liaising with police when compulsory.
• Take care of all interruptions and complaints.
• Resolve safety hazard circumstances.
• Escort any unwelcome people from the property with out interrupting the orderly motion of property operation.
• Report again to scenes of auto accidents/thefts.
• Identify for assist using appropriate code responses.
• Full a Loss Prevention shift summary/daily train report.
• Preserve confidentiality of all Security/Loss Prevention and property experiences/paperwork; launch knowledge solely to licensed individuals.
• Conduct investigations and gather proof.
• Conduct interviews with associated occasions.

OTHER

Insurance coverage insurance policies and Procedures

• Observe agency, lodge and division insurance coverage insurance policies and procedures.
• Follows Marriott Worldwide Lodges Restricted Regional Office insurance coverage insurance policies and procedures
• Defend the privateness and security of pals and coworkers.
• Preserve confidentiality of proprietary provides and data.
• Assure uniform, nametags, and personal look are clear, hygienic, expert and in compliance with agency insurance coverage insurance policies and procedures.
• Defend agency devices, instruments, machines, or totally different property in accordance with agency insurance coverage insurance policies and procedures.
• Perform totally different reasonably priced job duties as requested by Supervisors and Administration.
• Working hours as required to do your job nevertheless normally not decrease than 48 hours per week.

Customer Relations

• Actively hear and reply positively to customer questions, issues, and requests using mannequin or property explicit course of (e.g., LEARN, JW Symphony of Service) to resolve factors, delight, and assemble perception.
• Assist totally different staff to ensure appropriate safety and quick customer service.
• Anticipate pals‘ service desires, along with asking questions of pals to increased understand their desires and watching/listening to customer preferences and performing on them at any time when doable.
• Deal with pals‘ service desires in educated, optimistic, and properly timed technique.
• Work together pals in dialog referring to their hold, property suppliers, and area factors of curiosity/selections.
• Thank pals with actual appreciation and provide a fond farewell.
• Welcome and acknowledge each customer with a smile, eye contact, and a nice verbal greeting, using the customer‘s title when doable.
• Present pals/residents with directions and data referring to property amenities, suppliers, and hours of operation, and native areas of curiosity and actions.

Communication

• Reply telephones using acceptable etiquette along with answering the phone inside three rings, answering with a smile in a single‘s voice, using the callers’ title, transferring calls to acceptable particular person/division, requesting permission sooner than placing the caller on keep, taking and relaying messages, and allowing the caller to complete the choice.
• Talk to pals and associates using clear, acceptable {{and professional}} language.
• Converse with and be all ears to totally different staff to efficiently alternate knowledge.

Working with Others

• Help all co-workers and take care of them with dignity and respect.
• Take care of delicate factors with staff and/or pals with tact, respect, diplomacy, and confidentiality. Develop and hold optimistic and productive working relationships with totally different staff and departments.
• Companion with and assist others to promote an setting of teamwork and get hold of widespread targets.

Top quality Assurance/Top quality Enchancment

• Modify to prime quality assurance expectations and necessities, e.g. GuestVoice and JW Marriott Mannequin Customary Audit.

Bodily Duties

• Enter and discover work-related knowledge using pc methods and/or degree of sale strategies.
• Stand, sit, or stroll for an extended timeframe or for an entire work shift.
• Study and visually verify knowledge in a variety of codecs (e.g., small print).
• Switch, carry, carry, push, pull, and place objects weighing decrease than or equal to 10 kilos with out assist.

JW Marriott is part of Marriott Worldwide‘s luxurious portfolio and consists of better than 100 pretty properties in gateway cities and distinctive resort locations across the globe. JW believes our associates come first. On account of in case you occur to’re glad, our pals will in all probability be glad.

JW Marriott associates are assured, progressive, actual, intuitive, and keep it up the legacy of the mannequin’s namesake and agency founder, J.Willard Marriott. Our motels present a bit experience in distinction to another, the place you’ll be part of a group and luxuriate in true camaraderie with a numerous group of associates. JW creates alternate options for teaching, enchancment, recognition and most importantly, a spot the place you can pursue your passions in a luxurious setting with a give consideration to holistic well-being. Treating pals exceptionally begins with the best way wherein we take care of our associates. That’s The JW Treatment™.

In changing into a member of JW Marriott, you be part of a portfolio of producers with Marriott Worldwide. Be the place you’ll be able to do your most interesting work, begin your aim, belong to an unbelievable worldwide group, and turn into the right mannequin of you.

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SECURITY SUPERVISOR SIRA CERTIFIED ONLY

Job particulars